Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the website concretecontractorinjacksonvillefl.com (the “Site”) operated by Jaxterra Concrete Contractors (“Jaxterra,” “we,” “us,” or “our”), a licensed Florida concrete contractor based in Jacksonville, Florida. By accessing or using this Site, requesting an estimate, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this Site or request our services.

These Terms apply to your use of the website. Your actual concrete installation or repair project is governed by a separate, signed written contract between you and Jaxterra, which takes precedence over these Terms in the event of any conflict regarding project-specific scope, price, or timeline.

2. Website Use and Acceptable Use

You agree to use this Site only for lawful purposes related to researching our services and requesting an estimate or contact. You agree not to:

• Use automated systems (bots, scrapers, or crawlers) to extract data from this Site beyond standard search engine indexing
• Submit false, fraudulent, or malicious information through our contact or estimate forms
• Attempt to gain unauthorized access to any part of the Site, our servers, or any connected systems
• Use the Site to transmit any virus, malware, or harmful code
• Interfere with the proper functioning of the Site, including our interactive cost calculator or contact forms

We reserve the right to block access to any user who violates these acceptable use provisions.

3. Intellectual Property

All content on this Site — including text, pricing tables, diagrams, process descriptions, photographs, our logo, and the underlying design and code — is the property of Jaxterra Concrete Contractors or its licensors and is protected by U.S. copyright and trademark law, unless otherwise credited to a third-party source (such as government data we cite).

You may view, print, or share individual pages of this Site for personal, non-commercial reference (for example, comparing our pricing to another quote). You may not reproduce, republish, or use substantial portions of our Site content — including our pricing tables, comparison charts, or written guides — for commercial purposes, including on a competing contractor’s website, without our prior written permission.

4. Estimates, Quotes, and Written Contracts

Any pricing, cost ranges, or calculator output shown on this Site is for general informational purposes and does not constitute a binding offer. A binding quote is issued only after a free on-site assessment of your property, delivered in writing within 24 hours of that visit as described on our Free Estimate page. A project becomes a binding agreement only when both parties sign a written contract specifying scope, price, materials, and timeline.

5. Your Right to Cancel — Florida Home Solicitation Sale Law

Because our written contracts are often signed at your property following an on-site assessment, your project may qualify as a “home solicitation sale” under Florida law, or as a “door-to-door sale” under the Federal Trade Commission’s Cooling-Off Rule (16 C.F.R. Part 429). We disclose this proactively because it’s your right to know it, not because a customer has ever needed to invoke it.

This cancellation right generally does not apply if you specifically requested that we come to your home to provide emergency repair services and the contract is limited to that repair. It also does not apply if the contract was negotiated and signed at our permanent place of business rather than at your property. We will identify in your written contract whether this cancellation right applies to your specific transaction.

Source: FTC Cooling-Off Rule, 16 C.F.R. Part 429; Florida home solicitation sale and future consumer services cancellation guidance, Florida Office of the Attorney General (myfloridalegal.com).

6. Payment Terms and Deposits

Our standard deposit is 10-15% of the total project cost, collected only after you review and approve a written quote. Under Florida Statute §489.126, a contractor accepting a deposit exceeding 10% of the contract price must apply for all required permits within 30 days of receiving payment and begin work within 90 days after permits are issued, or refund the deposit upon a valid written demand. We structure our deposits specifically to stay within a range that keeps your financial exposure minimal.

Final payment is due upon your inspection and approval of completed work, as specified in your signed contract. Late payment on approved invoices may be subject to the interest and collection terms specified in that contract.

7. Construction Liens and Lien Waivers

Under Florida’s Construction Lien Law (Fla. Stat. Chapter 713), contractors, subcontractors, and material suppliers who furnish labor or materials to improve real property may have lien rights against that property if unpaid. Jaxterra uses direct employees only — we do not use subcontractors — which eliminates the subcontractor lien risk that exists with many contractors. We provide a signed lien waiver upon final payment for every completed project, confirming all labor and materials have been paid in full.

8. Workmanship Warranty

Jaxterra provides a written workmanship warranty on completed installations, with specific terms and duration (typically 2-5 years depending on project type) stated in your signed contract. This warranty covers defects in workmanship — such as improper installation causing premature cracking beyond normal shrinkage, or incorrect drainage slope — but does not cover damage caused by tree root growth after installation, third-party damage, failure to follow the maintenance schedule we provide, or acts of God. Concrete material defects are covered separately by the ready-mix supplier’s material warranty, not by Jaxterra directly.

9. Permits and HOA Compliance Responsibility

When your project requires a building permit or HOA architectural review committee (ARC) approval, we coordinate the application and prepare required documentation as described in your written quote. However, final approval authority rests with the relevant government building department or your HOA — we cannot guarantee approval timelines or outcomes controlled by third parties. You remain responsible for ensuring your HOA membership status and any dues are current, as this can affect ARC processing.

10. Force Majeure and Weather Delays

Neither party is liable for delay or failure to perform obligations under a service contract caused by circumstances beyond reasonable control, including but not limited to: hurricanes, tropical storms, and other severe weather events common to Northeast Florida; government-mandated evacuations or building department closures; material supply disruptions from ready-mix plants or suppliers; and other acts of God. In such events, timelines will be extended by a reasonable period, and we will communicate proactively about rescheduling.

11. Dispute Resolution

We prefer to resolve any disagreement directly and informally — most concerns are resolved with a phone call. If a dispute cannot be resolved informally within 30 days, either party may pursue remedies available under Florida law, including but not limited to filing a complaint with the Florida Department of Business and Professional Regulation (for licensing concerns), the Florida Attorney General’s Consumer Protection Division (for FDUTPA concerns), or pursuing a civil claim in the appropriate Florida court as described in Section 14 (Governing Law and Venue).

Nothing in these Terms requires binding arbitration; you retain your right to pursue claims in Florida state or federal court unless your signed project contract specifies an alternative dispute resolution process.

12. Limitation of Liability

To the fullest extent permitted by Florida law, Jaxterra’s total liability arising from or related to your use of this Site — as distinct from liability arising under a signed project contract, which is governed by that contract’s own terms — shall not exceed the amount, if any, you paid to us directly attributable to the claim. We are not liable for indirect, incidental, or consequential damages arising from Site use. Nothing here limits liability for death, personal injury caused by negligence, or fraud, which cannot be excluded under Florida law.

13. Entire Agreement and Severability

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Jaxterra regarding use of this Site. They do not replace or modify any signed project-specific contract, which governs independently. If any provision of these Terms is found unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any legal action or proceeding arising from these Terms or your use of this Site shall be brought exclusively in the state or federal courts located in Duval County, Florida, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Continued use of this Site after changes are posted constitutes acceptance of the revised Terms. Changes to these website Terms do not retroactively modify any project contract you have already signed with us.

16. Contact Us

Questions about these Terms and Conditions can be directed to:

• Phone: +1 (904) 212-9900 (Mon–Fri 7am–6pm, Sat 8am–4pm)
• Email: [email protected]
• Mail: Jaxterra Concrete Contractors, 9624 Sunbeam Center Dr, Jacksonville, FL 32257

These Terms and Conditions are provided for general informational purposes and do not constitute legal advice. For guidance specific to your situation, consult a licensed Florida attorney. Related pages: Privacy Policy · Disclaimer · Accessibility Statement.