Accessibility Statement

1. Our Commitment to Accessibility

Jaxterra Concrete Contractors is committed to ensuring our website, concretecontractorinjacksonvillefl.com, is accessible to people with disabilities, including visitors who use screen readers, keyboard-only navigation, voice control software, or other assistive technology. We view this as a genuine responsibility to Jacksonville homeowners of all abilities who need concrete contracting information and services — not just a legal checkbox.

We are actively working to conform this Site to recognized accessibility standards and to identify and fix barriers as we find them. This is an ongoing process, not a one-time fix.

2. The Standard We Follow — WCAG 2.1/2.2 AA

We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our baseline technical standard, and we aim toward WCAG 2.2 AA criteria where practical. WCAG is published by the World Wide Web Consortium (W3C) and is the standard the U.S. Department of Justice has adopted for government websites under ADA Title II, and the standard federal courts consistently reference when evaluating accessibility of private business websites under ADA Title III.

3. Why We Don’t Use an Accessibility Overlay Widget

Many small business websites install a third-party “accessibility overlay” — usually a small widget icon in the corner of the screen that claims to instantly make a site ADA-compliant. We have deliberately chosen not to use one, and we want to explain why, because this decision reflects our actual commitment rather than a shortcut.

Instead of a bolt-on widget, we build accessibility into the Site’s actual code — semantic HTML structure, proper heading hierarchy, keyboard-navigable interactive elements, and descriptive alt text on meaningful images — and we review and improve it on an ongoing basis, as described in Section 9 below.

4. Specific Accessibility Measures on This Site

Concrete steps we’ve taken, not vague assurances:

• Semantic heading structure: Every page uses a logical H1 → H2 → H3 hierarchy so screen reader users can navigate by heading and understand page structure.
• Descriptive link text: Links describe their destination (e.g., “See full driveway pricing guide”) rather than ambiguous “click here” text.
• Keyboard navigation: Interactive elements including our FAQ accordions, cost calculator, and contact forms are operable using a keyboard alone, without requiring a mouse.
• Color contrast: Our text and background color combinations are chosen to meet WCAG AA contrast ratio minimums (4.5:1 for normal text).
• Form labels: Form fields on our contact and estimate pages include visible, associated labels rather than placeholder-only text that disappears on input.
• Responsive design: The Site adapts to different screen sizes and zoom levels without loss of content or functionality, supporting users who need larger text.
• No content that relies solely on color: Where we use color to convey information (such as red/green tables), we also use text labels or icons so the information isn’t lost for colorblind users.

5. Known Limitations

We believe in being honest rather than claiming perfection. As of the effective date above, known limitations we are actively working to address include:

• Some embedded third-party content (such as Google Maps embeds) may not be fully accessible, as we do not control the underlying code of third-party services
• Older content or images added before our current accessibility review process may have incomplete alt text; we are auditing and correcting these systematically
• PDF documents, if any are added to the Site in the future, will be reviewed for accessibility before publication, but any legacy PDFs should be requested in an accessible format directly from us in the meantime

If you encounter any barrier not listed here, please tell us — see Section 8 below.

6. Compatibility with Assistive Technology

This Site is designed to work with common assistive technologies, including screen readers (such as JAWS, NVDA, and VoiceOver), screen magnification software, speech recognition software, and keyboard-only navigation. We test key user flows — including our contact form, estimate request form, and cost calculator — for keyboard operability as part of our review process.

7. Alternative Ways to Reach Us

We recognize that even a well-built website isn’t the right channel for everyone. If any part of this Site is difficult for you to use, you never need to rely on it exclusively:

• Call us directly: +1 (904) 212-9900, Mon–Fri 7am–6pm and Sat 8am–4pm — a real person answers and can take your information, answer questions, or schedule your free on-site assessment without you needing to use any part of the website.
• Email us: [email protected] — describe your project in plain text; no forms required.
• Visit or mail us: 9624 Sunbeam Center Dr, Jacksonville, FL 32257.

8. Accessibility Feedback and Assistance

We welcome your feedback on the accessibility of this Site. If you encounter a barrier, need information in an alternative format, or want help completing a form on this Site, please contact us using any of the methods in Section 7, or email us specifically at [email protected] with the subject line “Accessibility.” Please include:

• The specific page or feature where you encountered a barrier
• The assistive technology or browser you were using, if known
• Your contact information so we can follow up

We aim to respond to accessibility feedback within 2 business days and will work with you to provide the information or service you need through an alternative method if we cannot immediately fix the underlying issue.

9. Ongoing Review

Accessibility is not a one-time project. As we add new pages, tools, or content to this Site — such as our interactive cost calculator or new service pages — we review them against WCAG 2.1/2.2 AA criteria before and after publication. When we identify a barrier, whether through our own review or through your feedback, we prioritize fixing it based on severity and how many users it affects.

10. Legal Basis — ADA Title III

Title III of the Americans with Disabilities Act prohibits disability discrimination by “places of public accommodation.” Federal courts, including in Florida, have increasingly interpreted this to extend to business websites, particularly where a website is closely tied to a physical business location — as ours is. There is no small business revenue exemption under Title III. Florida is among the states with the highest volume of website accessibility litigation nationally, which is one more reason we treat this as a genuine priority rather than an afterthought.

Sources: Americans with Disabilities Act, Title III, 42 U.S.C. §12181 et seq.; Web Content Accessibility Guidelines (WCAG) 2.1/2.2, World Wide Web Consortium (W3C); U.S. Department of Justice ADA Title II final rule (2024) adopting WCAG 2.1 AA.

11. Contact Us

Questions, feedback, or accessibility assistance requests can be directed to:

• Phone: +1 (904) 212-9900 (Mon–Fri 7am–6pm, Sat 8am–4pm)
• Email: [email protected]
• Mail: Jaxterra Concrete Contractors, 9624 Sunbeam Center Dr, Jacksonville, FL 32257

This Accessibility Statement is provided for general informational purposes and does not constitute legal advice or a guarantee of full conformance at all times. For guidance specific to your situation, consult a licensed Florida attorney. Related pages: Privacy Policy · Terms and Conditions · Disclaimer.