Privacy Policy

1. Overview and Scope

Jaxterra Concrete Contractors (“Jaxterra,” “we,” “us,” or “our”) provides residential concrete installation and repair services in Jacksonville, Florida and the surrounding Duval, St. Johns, Clay, and Nassau County areas. This Privacy Policy explains what information we collect through our website at concretecontractorinjacksonvillefl.com (the “Site”), through phone calls, and through in-person site assessments, how we use and protect that information, and what choices you have.

This policy applies to visitors of our Site, individuals who submit a contact or estimate request form, callers to our business line, and customers who engage us for concrete installation or repair services. It does not apply to information collected by third-party websites we may link to, or by third-party services (such as Google) that operate independently of us.

We are a small, locally owned Florida business. We do not sell personal information to data brokers, and we do not run large-scale digital advertising or data-processing operations. We describe below exactly what that means for which privacy laws apply to us and what rights we voluntarily extend to you regardless.

2. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically through your use of the Site, and information gathered during an on-site assessment or service visit.

2.1 Information You Provide Directly

• Contact and estimate request forms: Name, phone number, email address, property address, service type requested, HOA community (if applicable), project timeline, and any project details you choose to include.
• Phone calls: When you call our business line, we collect the information you provide verbally to schedule or discuss a project. We do not record phone calls without separately informing you and obtaining consent, consistent with Florida’s two-party consent wiretapping law (Fla. Stat. §934.03).
• Email correspondence: Any information you include in emails to us, including photos of your project area.
• On-site assessment data: During a free on-site assessment, we record property measurements, photographs of the project area, subgrade and drainage observations, and notes relevant to your quote. This information is used solely to prepare your written estimate and, if you proceed, to complete your project.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring website, browser type, device type, and approximate geographic location (derived from IP address, not precise GPS location).
• Cookies and similar technologies: See Section 5 below for full detail on the specific cookies and tracking tools our Site uses.
• Log data: Our hosting provider and caching service automatically log standard server request data (IP address, timestamp, page requested, user agent) for security and performance purposes.

3. How We Use Your Information

We use the information described above only for the following purposes:

• To respond to your inquiry, schedule a free on-site assessment, and prepare a written, itemized quote
• To perform contracted concrete installation or repair services, including HOA documentation preparation and permit coordination where applicable
• To communicate with you about your project’s status, scheduling, and completion
• To maintain business records, including quotes, contracts, and lien waivers, as required for our own legal and accounting purposes
• To improve our Site’s performance and content based on aggregate, non-identifying usage patterns
• To comply with legal obligations, including recordkeeping required under Florida contractor licensing law

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects concerning you.

4. Florida Law Applicability — FIPA vs. FDBR (Explained Accurately)

Many websites’ privacy policies reference the “Florida Digital Bill of Rights” (FDBR) or claim broad California-style privacy rights without checking whether those laws actually apply to the business publishing the policy. We want to be accurate rather than impressive-sounding, so here is exactly which Florida privacy laws apply to Jaxterra and which do not.

Because the FDBR’s jurisdictional threshold is far above any small local contracting business, it does not create legal obligations for Jaxterra. What does apply to us is FIPA, which requires reasonable data security measures and, in the event of a qualifying data breach, notification to affected Florida residents and the Florida Department of Legal Affairs within 30 days.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to function properly, remember your preferences, and understand how visitors use our content. Below is a specific, honest breakdown — not a generic list of hypothetical cookie categories.

We do not use cookies for cross-site behavioral advertising, and we do not participate in third-party ad networks or retargeting pixels on this Site as of the effective date above. If this changes, we will update this policy and this section specifically.

5.1 How to Control Cookies

Most browsers let you block or delete cookies through their settings menu. Blocking all cookies may affect the functionality of contact forms and other interactive elements on this Site. You can also opt out of Google Analytics tracking specifically using Google’s Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

6. Third-Party Service Providers

We use a limited number of third-party services to operate this Site and our business. Each is listed here by category and function, not buried in a vague catch-all statement:

• Website hosting and content management: WordPress-based hosting infrastructure that stores Site content and form submissions.
• Performance/caching: WP Rocket, to improve page load speed.
• SEO and analytics tooling: Rank Math SEO, used for search visibility and aggregate site performance metrics — this tool does not collect personally identifying information about individual visitors for us.
• Email: Standard business email hosting for [email protected].

We do not integrate third-party marketing automation platforms, CRM systems with external data-sharing agreements, or people-search/data-broker relationships. Each provider we use is contractually limited to processing data solely to provide services to us — none are authorized to sell or independently use your information for their own purposes.

7. When We Share Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We share information only in these limited circumstances:

• Service providers: The third parties listed in Section 6, solely to operate our Site and business operations.
• Permit and HOA submissions: When you engage us for a project requiring a building permit or HOA architectural review, we share the necessary project details (address, project specifications) with the relevant government building department or HOA architectural review committee on your behalf, as authorized by you.
• Legal requirements: If required by subpoena, court order, or other legal process, or to protect the rights, property, or safety of Jaxterra, our customers, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction, subject to the same privacy commitments described here.

8. Data Security and Breach Notification

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction, consistent with our obligations under the Florida Information Protection Act (FIPA, Fla. Stat. §501.171).

In the event of a data breach involving your personal information that triggers notification obligations under FIPA, we will notify affected Florida residents without unreasonable delay and no later than 30 days after discovery of the breach, and will notify the Florida Department of Legal Affairs (Office of the Attorney General) as required for breaches affecting 500 or more Florida residents.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this policy:

• Contact/estimate form submissions that do not become projects: Retained up to 24 months to allow follow-up on your inquiry, then deleted or anonymized.
• Completed project records (contracts, quotes, permits, lien waivers): Retained per Florida contractor recordkeeping practice, generally a minimum of 5 years, consistent with standard construction industry document retention and potential warranty claim periods.
• Website analytics data: Retained in aggregate, non-identifying form indefinitely for trend analysis; individual session data is retained per our analytics provider’s default retention settings.

10. Your Privacy Rights and Choices

Regardless of whether Florida law technically requires it of a business our size, we extend the following rights to anyone who contacts us:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Request that we correct inaccurate information.
• Right to deletion: Request that we delete your personal information, subject to our legal obligation to retain certain business and construction records (see Section 9).
• Right to opt out of marketing communications: Unsubscribe from any marketing email at any time, or ask us to stop calling/texting you for marketing purposes.

To exercise any of these rights, contact us using the information in Section 17. We will respond within a reasonable timeframe, generally within 30 days. We may need to verify your identity before fulfilling certain requests, such as by confirming the phone number or email address associated with your inquiry.

We will never discriminate against you — including by refusing service or changing pricing — because you exercised any privacy right described in this policy.

11. Phone, SMS, and TCPA Compliance

If you provide your phone number through our contact form, estimate request form, or a phone call, you may receive calls or text messages from us related to your inquiry or project. We comply with the federal Telephone Consumer Protection Act (TCPA) and do not send automated marketing texts or use an autodialer to contact numbers without appropriate consent.

• Submitting our contact or estimate form constitutes your consent to be contacted by phone or text about your specific inquiry.
• You can opt out of future text messages at any time by replying “STOP” to any text we send, or by calling us directly and asking to be removed from text communications.
• We honor the National Do Not Call Registry for any calls that would be considered telemarketing under federal law; calls related to a service inquiry you initiated are not telemarketing calls under FTC rules.

12. Email Communications and CAN-SPAM Compliance

Any marketing or promotional emails we send comply with the federal CAN-SPAM Act. Every marketing email we send will:

• Clearly identify Jaxterra Concrete Contractors as the sender
• Include a functioning unsubscribe mechanism
• Honor unsubscribe requests within 10 business days
• Not use deceptive subject lines or sender information

Transactional emails related to a project you’ve engaged us for (quotes, scheduling confirmations, invoices) are not marketing emails and do not require an unsubscribe option, though you can always contact us to change your communication preferences.

13. Children’s Privacy

Our services are directed at adult property owners and are not intended for or directed at children under the age of 13. We do not knowingly collect personal information from children under 13, consistent with the federal Children’s Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us using the information in Section 17.

14. California Residents

While Jaxterra operates exclusively in Northeast Florida and does not target California residents, if you access our Site from California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may give you certain rights depending on whether we meet the law’s applicability thresholds. As a small local business, we likely fall below CCPA’s revenue and data-volume thresholds for most obligations. Regardless, we already extend the substantive rights CCPA describes — access, deletion, correction, and no sale of personal information — to every visitor of this Site, including California residents, as described in Section 10. We do not sell or “share” personal information as those terms are defined under CCPA/CPRA.

15. Third-Party Links

Our Site may contain links to third-party websites, such as the Florida Department of Business and Professional Regulation (myfloridalicense.com), the Duval County Property Appraiser, Google Maps, or local government building department sites. We provide these links for your convenience and reference. We do not control and are not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site before providing information to it.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes acceptance of the revised policy.

17. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of the rights described in Section 10, or want to report a concern, contact us:

• Phone: +1 (904) 212-9900 (Mon–Fri 7am–6pm, Sat 8am–4pm)
• Email: [email protected]
• Mail: Jaxterra Concrete Contractors, 9624 Sunbeam Center Dr, Jacksonville, FL 32257

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For guidance specific to your situation, consult a licensed Florida attorney. Related pages: Terms and Conditions · Disclaimer · Accessibility Statement.